Support

Need a hand? You’re in the right place. Most questions are answered below; if not, the contact options at the bottom reach a human.

Contact us

Email is the fastest way to reach us. We aim to respond within one business day.

• Support and account questions: team@parlaylab.io
• Press, partnerships, and other inquiries: team@parlaylab.io
• Community chat, feature requests, and live discussion: our Discord server.

Frequently asked questions

What does ParlayLab do?

ParlayLab brings together game research, player trends and market context for NFL, MLB and college football. Explore NFL and MLB player props, or investigate game matchups across all three sports. Features vary by sport. ParlayLab does not place or process wagers — nothing in the app or on this website moves real money.

Is there an iPhone app?

Yes — there’s a ParlayLab app for iPhone. You can browse the slates without an account; sign in to save plays to MyLab and to use Pro. Your account, MyLab and plan are the same on the app and on parlaylab.io.

I have Pro. How do I get it in the iPhone app?

Sign in to the app with the same account you use on parlaylab.io and Pro unlocks automatically. If you just subscribed, open Account → Refresh plan status in the app. Pro is bought and managed on parlaylab.io only; the app doesn’t sell subscriptions.

Which sports are available?

NFL and MLB offer game and player-prop research. College football currently offers game research; CFB props are not yet available. Data and model availability vary by sport and market.

Where does the data come from?

Sources vary by sport and data type. Check the source labels and timestamps in the research views for the data you are using. For baseball, schedules, lineups and player stats come from the public MLB Stats API, with public Statcast for contact quality. Odds come from licensed feeds (The Odds API and SportsGameOdds) and weather from Open-Meteo. We do not buy or use any tipster signals.

How often does the data refresh?

Update timing varies by sport and feed. Check the timestamp beside lines, injuries, weather and research data to see when each was last updated. For MLB, the full daily run kicks off at 7:00 AM Eastern, and from 11:00 AM Eastern through first pitch we re-pull lines, lineups and prop odds every 15 minutes. Once a game starts we freeze its projection so live in-game movement doesn’t pollute the pre-game numbers.

Why is a game missing from the slate?

First, check the selected sport and the date or week. A game may be awaiting schedule or market data, or may have been rescheduled. If it still appears to be missing, email us with the sport, matchup and date.

How accurate is the model?

Models are one research input, and availability varies by sport and market. There is no ParlayLab model on NFL or college football today — those boards are market data and historical results, not projections. Where a model is available, review its methodology and any published performance history. Past performance does not guarantee future results, and no model is 100% accurate.

Why do I need to be 21 to sign up?

ParlayLab content includes betting odds and prop projections that many users research alongside legal sports betting in their state or province. To keep our content audience aligned with regulated sports betting in the United States, we restrict accounts to users 21 and older. The age check happens at sign-up.

I forgot my password.

Tap “Forgot?” on the sign-in screen in the app — we’ll email you a 6-digit code to set a new password — or go to parlaylab.io/sign-in and use the recovery flow. If your account uses Google or Apple sign-in, password recovery happens through that provider, not through us. Email team@parlaylab.io if you can’t get back in.

How do I delete my account?

In the iPhone app, go to Account → Delete account. This deletes your account straight away: your saved plays and slips, your email and profile, and your settings. It can’t be undone.

You can also email team@parlaylab.io from the address tied to your account and we’ll delete it for you, usually within a few days and always within 30 days, except where we are required to retain certain information by law. We’ll confirm by reply when it’s done.

Deleting your account does not cancel a Pro subscription. Pro is billed on parlaylab.io, so cancel it there first or you’ll keep being charged.

Is there a paid plan?

Yes. ParlayLab offers Free and Pro plans. See Pricing for current features, limits and billing options.

I noticed a bug or something looks wrong.

Please tell us! Email team@parlaylab.io with a screenshot, the date, and the matchup or player involved if relevant. Bug reports help every user; we genuinely appreciate them.

Responsible use

ParlayLab is research and entertainment. Nothing in the app or on this website is financial, legal, or betting advice. Sports betting carries real financial risk; never wager money you can’t afford to lose.

If gambling is causing problems for you or someone you know, free and confidential help is available 24/7:

• 1-800-GAMBLER (1-800-426-2537) — National Council on Problem Gambling helpline.
• Text 800GAM to 53342.
• Visit ncpgambling.org for additional resources.

Legal

Read the full Terms of Service and Privacy Policy for the full picture of what ParlayLab does and doesn’t do.